Change of Mind Returns
“Change of mind” includes purchases you have made in error eg. accidentally ordered the wrong size, items that don’t fit.
We will accept change of mind returns provided they meet the following guidelines:
The buyer must Return item to us within 30 days
Return with proof of purchase
Item must be in original condition or a refurbishing fee may be charged for damaged
Excluded items:
✘ No returns on custom built/made to order Permatrims
Faulty Product Returns
If something is found to be faulty, incorrectly described or different from the sample shown we will provide an exchange or refund provided the item is returned within a reasonable time with proof of purchase.
Returns Process:
Please email us on info@permatrimaustralia.com.au or call us on 0406 093 681
Once the returns policy has been met, we’ll offer an exchange or refund on the spot.
Exchanges
Exchanges for the same item in a different colour will incur a freight charge. If the new item is a different product and there is a price difference you may need to pay the difference or receive a partial refund. Please package your Permatrim in its original box to protect it from damage during transit. If you do not have the original box, please use another suitable box and padding to protect from damage. We ask you to please ensure the bolts and fitting instructions are included or a fee may apply.
Refunds
If you request a refund, the purchase price (excluding delivery charges for online orders) will be refunded to you using the original payment method so if you paid cash we can offer a cash refund. If you paid using a card, please bring the same card with you as we will refund back to your card.
Last updated: July 20, 2023
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Verified ownerHad one on a 175hp Mercury Verado, phenomenal performance changes. 76kph.
Express freight was very prompt.
Verified ownerVery happy with service and product
Verified owner
Verified ownerLooks good and feels strong, and matches my motors colour. Haven't been able to find the time to install it yet as been busy last couple of weekends. It's a job for this weekend.
Verified owner
